Introducing Farm and Country Finance.
Firstly, thanks for visiting us.
If you are looking for farm finance, an agricultural mortgage or rural finance options, then you have come to the right place. Before deciding whether to make contact with us, you will want to know what’s at the heart of our business.
In describing what we’re about, it all comes down to one simple policy, and that is putting our customers at the centre of our business.
This is how we go about things
- We do not do call centres or queues. We will try to answer your calls personally but, where we cannot, we have a round the clock answering service where human beings will take your call. There might be the odd occasion where everyone is busy but there will be ways to leave us messages.
- We provide a friendly, approachable, trustworthy, personal and professional service. We believe the personal touch is essential in any business relationship and we deliver it without being starchy.
- We provide quality and reliability by adopting a ‘hands on’ approach; every case is handled personally by a principal with expertise in farm finance. You will never become just a ‘number’. It also helps that we have superb relationships with our lenders.
- We understand the challenges our countryside faces and believe our farmers and landowners are the best in the world and that they deserve better service.
- We are actually qualified to help. One of us has worked in banking for over twenty-five years and the other is a Chartered Certified Accountant (definitely not what you expect an accountant to be like) who has also been in finance for over thirty years. We have the best of all Worlds: experience, qualifications and integrity.
- We get a buzz when one of our customers gets his dream property, or where we do what our customers thought was difficult or impossible and to hear the words “We wish we’d come to you at the beginning”, or “You’re the only people we have spoken to who have talked any sense”. Equally, we get angry when we get calls from customers who we can’t help because another firm has raised finance in a way that gives them no other alternatives. And, of course, we can’t help everybody though we are honest enough to explain why right at the very beginning. Sometimes we will actually decide not to help someone because we do not believe they should do what they are doing and there is one of our case studies to illustrate this point.
- We like to see the bigger picture and look at your goals in a different way to our competitors.
Perhaps the most enduring message is this. Our customers have good things to say about us; so don’t just take our word for it. To quote from just one of them…
I cannot begin to explain how grateful we are to you for your professional and friendly service, so many times I remembered your words – “If you think you can – you will” and we did, – with your help and hard work. We certainly could not have done it without you.
We see the bigger picture and look at your goals in a different way to our competitors. We understand that what you are trying to achieve, by raising finance, is an improvement to something measured in the ultimate terms of your quality of life.
Everything we all do in life is to improve or make better our passing along life’s highway. Buying a dream property, expanding or diversifying our businesses, reducing outgoings, or whatever we want to do are all things that are done to make life better and not for their own sake. We believe that if what you want to do does not achieve better quality of life then you should not really do it and seek alternatives, though you may need some help to make that decision.
What’s great is that we have exactly the same dreams and aspirations as you and so in a world where things are equal, your goals and our goals coincide and therefore we are best placed to help you and not merely because we have the financial expertise – which goes without saying.
Every firm will tell you that they are the best things since sliced bread but at the end of the day people do business with people.
And we’ve found that people like doing business with FACF. Try us for yourself and see why.
